Frequently Asked Questions
Everything you need to know about bringing noo into your home.
What materials are used in noo products?
We prioritize sustainability and durability. Most of our furniture and decor items are crafted from FSC-certified wood, recycled metals, and organic textiles to ensure they last a lifetime in your home.
How long does shipping take for large furniture items?
Standard shipping for small decor takes 3-5 business days. For larger furniture pieces, delivery typically takes 7-14 business days as we use specialized white-glove carriers to ensure your items arrive safely.
What is your return policy?
We offer a 30-day trial period for all noo products. If you are not completely satisfied with your purchase, you can return it for a full refund, provided it is in its original condition and packaging.
Do you offer assembly services?
Yes, for many of our larger furniture collections, you can select 'White Glove Delivery' at checkout, which includes professional assembly and removal of all packaging materials.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment's progress in real-time.
Are your products covered by a warranty?
All noo furniture comes with a limited 2-year warranty covering manufacturing defects and structural integrity, giving you peace of mind with every purchase.